This is what I left for Clark Salon in Canton, Georgia when I was going to do a sensory deprivation tank… I would strongly recommend NOT dealing with this company. If anyone would like to inquire about the situation to me privately, I am easily able to be found with the username melsmarsh pretty much everywhere.
As a business owner myself, it always pains me to leave a negative review of any small business because I know how it can impact rankings as well as sales.
I found their groupon for a 60 minute float, something that has been on my bucket list for a while. I am epileptic but have been on medication for over 10 years. I do not have tonic-clonic seizures, I have what are called complex partial seizures which are annoying but are low risk. The only reason I do not challenge myself off medications is because I’m also an EMT. That being said, everything I do that is on my bucket list gets run by several healthcare providers and if even one expresses concern, the idea is set on the backburner. In this way, I have gone skydiving, snorkeling, swimming with manatees, white water rafting, learn to fly a helicopter, horseback riding, vision quests, a modified Native American “sweat,” and modified whole body bungee jump (twice).
Imagine my surprise when I was told after driving 3+ hours to get to the spa and checking in that there was a problem because I was epileptic. I had researched much information on floating, and knew many epileptics who said this was one of the most peaceful experiences of their lives. One of them even went to that spa just a few months prior!
The groupon did not state that epileptics were not allowed to have a flotation session, nor did they ask this when I scheduled the appointment. On the waiver one signs, there was conflicting information. The first section said epileptics must be on medication, while the second part just asks if you have a list of conditions including epilepsy. I checked off epilepsy and told the young lady.
She claims she is going to talk to the owner, she reports back that there is a slow strobe light in the sensory deprivation room. (Who puts a strobe in a sensory deprivation tank?) I ask if she can turn it off, she says she can. She says ok I can still go.
Over an hour and half later and now 20 min past my appointment, the lady who the other one said was the owner, said that she spoke to the owner and they said I still can’t go because of liability. That I should have come in with an approval letter and even then there was no guarantee that they would have let me float. It would be really difficult to come in with an approval letter if you have no way of knowing one was needed! Also since I had physicians knowing, if I had been told this issue at 10 am when it first came up and not 11:20 am, I could have had one of my healthcare team fax a letter or even the “prescription” in 10-15 minutes ready for my 11 am.
Since they had already redeemed my voucher and gotten paid on Oct 1, I spent the next 30 minutes on the phone with Groupon telling them about the situation and trying to get a refund which rarely happens once redeemed.
I went to my doctor’s appointment as scheduled this afternoon. While he was not as upset as I was, he thought all of that was complete BS. He also said I was in no danger and was horrified as to how I was treated. I have not yet told the one who was the doctor who was encouraging it.
On the way home, I spoke to a client who basically writes the policies and pays out insurance claims for a company that insures a lot of spas, community pools, and yes flotation tanks etc. I was told that since I had been seizure free for a number of years and was on medication and had physician approval, that claim they made was not valid. This makes me wonder if there was another issue at play. If they really cared about epileptics, they would not allow them into their spa at all due to the scents they have which are also known seizure triggers for many epileptics, although not me.
Luckily, I did track down another groupon that I just have to use for another place now. The new place has already confirmed yes, epileptics can use the facilities.
Can you believe how I was treated?
Attempted : 2018